Refund Policy

We offer a 14-day free trial with full access to all features so that users can evaluate the software before purchasing a subscription. We strongly encourage users to utilize this trial period to ensure the service meets their requirements and purchase a subscription only if it suits their needs for further use.

Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:

Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer’s account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer within 72 hours.

Due to technical error, payment being charged on the Customer’s Card/Bank Account but the subscription is unsuccessful, in that case we will process the subscription manually.

For any questions or concerns regarding refunds, please contact us at support@radiuscraft.com